Refunds and Returns Policy
Introduction
At Vado Experts LTD, we are committed to providing our customers with the highest quality products and exceptional service. We understand that sometimes a product may not meet your expectations, and we want to make the returns and refund process as simple and straightforward as possible. This policy outlines the process, conditions, and timeframes for product returns and refunds.
Eligibility for Returns and Refunds
Conditions for Returns
To be eligible for a return, please ensure that:
- The product was purchased from www.vadoexperts.com.
- The return is initiated within 30 days from the date of purchase.
- The product is unused, in its original condition, and includes all original packaging, accessories, and documentation.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Products that have been used, modified, or damaged after delivery
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Return Process
Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at info@vadoexperts.com with your order number, product details, and the reason for return.
- Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Shipping Costs
- Customers are responsible for paying the return shipping costs.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Address
Please send your returned items to the following address:
Vado Experts LTD
5678 Broadway Avenue
Tacoma, WA 98402
Refund Process
Inspection and Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. This process typically takes 5-7 business days from the date we receive your return.
Approved Refunds
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Late or Missing Refunds
If you haven’t received a refund within the stated timeframe, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at info@vadoexperts.com.
Exchanges
Damaged or Defective Items
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@vadoexperts.com with your order number and details of the defect or damage.
Contact Information
For any questions or concerns regarding our refunds and returns policy, please contact our customer support team:
- Email: info@vadoexperts.com
- Address: Vado Experts LTD, 5678 Broadway Avenue, Tacoma, WA 98402
Policy Updates
This policy is effective as of 03.August.2024. Vado Experts LTD reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.
Thank you for choosing Vado Experts LTD. We appreciate your business and are here to assist you with any questions or concerns regarding your purchase.